Last updated: 7 August 2026
1. Purpose and seller
These Terms and Conditions of Sale govern purchases made on www.giadaandrosa.com between any consumer and ONE-BRAND ECOM, a French EURL with share capital of €100, whose registered office is at 103 B rue Hoche, 92700 Colombes, France, registered with the Nanterre Trade and Companies Register under number 953 901 444 and operating the Giada & Rosa brand. Contact: onebrand.pro@gmail.com.
2. Products
The essential characteristics of each product are presented on its product page. Photographs are intended to be as faithful as possible, but slight differences in colour or appearance may result from the screen, lighting or materials. Offers are subject to availability.
3. Prices
Prices are stated in euros, inclusive of all taxes. Any applicable delivery charges are shown before final confirmation of the order. Giada & Rosa may change its prices at any time, without affecting orders already confirmed.
4. Orders
The customer selects the desired products and variants, reviews the order summary, corrects any errors, then confirms the order and the obligation to pay. The sale is concluded when payment is accepted and a confirmation email is sent. Giada & Rosa may refuse or cancel an order in the event of suspected fraud, a payment incident, an obvious error or product unavailability; any amount already collected will then be refunded.
5. Payment
Payment is due when the order is placed, using the payment methods offered at checkout. Transactions are processed by secure payment providers. ONE-BRAND ECOM does not retain the customer's complete banking details.
6. Delivery
Available delivery areas, methods, charges and timeframes are shown before payment and detailed on the Delivery page. The customer must provide an accurate and complete address. In the event of a significant delay, the customer benefits from the rights provided by the French Consumer Code. The risk of loss or damage passes to the customer when they physically take possession of the product.
7. Right of withdrawal and commercial returns
The consumer has the statutory period of fourteen days from receipt of the order to notify us of their withdrawal, without having to give a reason. Giada & Rosa additionally provides a total commercial return period of thirty days. Practical details are set out on the Returns & warranty page.
To exercise this right, the customer may write to onebrand.pro@gmail.com, stating their name, order number, the product concerned and an unequivocal declaration of their wish to withdraw.
Optional template: “For the attention of Giada & Rosa / ONE-BRAND ECOM, I hereby notify you of my withdrawal from the contract for the sale of the following goods: [product], ordered on [date], received on [date], consumer's name and address, date and signature if sent on paper.”
8. Refunds
In the event of a valid withdrawal, amounts due are refunded no later than fourteen days after notification. The refund may be deferred until the goods are recovered or proof of dispatch is provided. It is made using the original payment method unless expressly agreed otherwise.
9. Statutory warranties
Products benefit from the French statutory guarantee of conformity provided for in Articles L. 217-3 et seq. of the French Consumer Code for two years from delivery, together with the warranty against hidden defects provided for in Articles 1641 et seq. of the French Civil Code. In the event of a defect, the consumer may request that the goods be brought into conformity under the statutory conditions and, where those conditions allow, a price reduction or termination of the contract.
10. Liability
ONE-BRAND ECOM is responsible for the proper performance of its obligations in accordance with applicable law. It cannot be held liable where non-performance results from the customer's actions, an unforeseeable and unavoidable third party, or force majeure.
11. Personal data
Personal-data processing carried out in connection with the store is described in the Privacy Policy available on the website.
12. Complaints and mediation
Any complaint may be sent to onebrand.pro@gmail.com. ONE-BRAND ECOM is currently finalising its membership with a consumer mediator; the mediator's contact details and platform address will be added to this section once membership is effective.
13. Applicable law
These terms are governed by French law. Consumers retain the benefit of any more protective mandatory provisions in their country of residence. If an amicable resolution cannot be reached, the competent courts are determined in accordance with the applicable legal rules.