Returns & Warranty

30-day returns

You have 30 days from delivery to request a return under our commercial returns policy.

To request a return, contact us through our contact form and include your order number. We will provide the return instructions for your order.

Unless required by applicable law, or unless the item is faulty, damaged or not as ordered, return shipping costs are not covered by Giada & Rosa under this commercial returns policy. We do not promise a prepaid return label.

Returned jewellery should be complete, with any accessories supplied, and should not be damaged by handling beyond what is reasonably necessary to inspect it. This condition does not limit any consumer rights that cannot lawfully be excluded.

First colour exchange complimentary

Your first colour exchange is complimentary within 30 days of delivery, subject to availability. Contact us with your order number and the harmony you would like instead. This commercial exchange benefit does not limit your statutory consumer rights.

Refunds

Once an eligible return is received and accepted, any refund due will be issued to the original payment method unless another method is required or agreed. Processing times may vary depending on your payment provider.

Any refund rights required by applicable consumer protection law remain unaffected.

Faulty, damaged or incorrect items

If your item is faulty, damaged or different from what you ordered, contact us with your order number and photographs where appropriate. We will provide a remedy in accordance with the consumer protection laws applicable to you.

Warranty and consumer rights

Warranty coverage and consumer rights are subject to the consumer protection laws applicable to you in Canada and may vary by province or territory.

Nothing in this policy excludes or limits any rights or remedies that cannot lawfully be excluded or limited. Where a product does not meet applicable legal requirements, you may be entitled to a repair, replacement, refund or another remedy as required by applicable law.